Privacy Policy

At Edge Equipment Hire Limited, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website (edgehomeserve.co.uk) and services. By using our site, you agree to the practices described below.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Payment Information: Credit/debit card details or bank information for processing transactions.
• Account Information: Login credentials and other account-related information.
• Usage Data: Information about how you use our website, including IP address, browser type, device information, and browsing behavior.
• Communication Data: Records of your correspondence with us via email, phone, or online forms.

How We Use Your Information

We use your personal data for the following purposes:

• To provide services: Processing equipment hire orders, managing deliveries, and facilitating collections.
• To communicate: Responding to inquiries, sending updates about your orders, and delivering customer support.
• To process payments: Securely handling your payment details to complete transactions.
• To improve our services: Analyzing usage data to enhance website functionality, user experience, and service offerings.
• For legal and compliance purposes: Ensuring compliance with legal obligations and safeguarding our business.

How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard encryption, firewalls, and secure servers to protect your data from unauthorized access, disclosure, alteration, or destruction. Only authorized personnel have access to personal data, and all employees undergo regular training on data protection.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:

• Service providers: With third-party providers who assist us with payment processing, delivery logistics, or IT services, under strict confidentiality agreements.
• Legal obligations: When required to comply with legal obligations or protect our rights, property, or safety.
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business.

Cookies

Our website uses cookies to enhance user experience and collect usage data. Cookies are small text files stored on your device when you visit our website. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the site.

Your Data Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You may ask us to correct or update any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
• Objection/Restriction: You may object to or request the restriction of certain processing activities.
• Data portability: You can request a copy of your data in a commonly used format to transfer to another service provider.

To exercise any of these rights, please contact us at the details provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Once the information is no longer required, we securely dispose of it.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and significant changes will be communicated to you via email or through the website.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Edge Equipment Hire Limited
Unit 9, Broad Ground Road, Lakeside Ind Est, Redditch, Worcs B98 8YP
Phone: 01527 390662
Email: help@edgehire4homes.co.uk