Refunds and Returns Policy
At Edge Equipment Hire Limited, we are committed to providing high-quality service and equipment to support your emergency flood, incident, and disaster management needs. Please review our refunds and returns policy below:
Cancellations
- Orders can be canceled free of charge if notice is provided at least 24 hours prior to the scheduled delivery or collection date.
- Cancellations made within 24 hours of delivery or collection may incur a fee, as preparation and transport arrangements will have been made.
Returns
- Collected by the Customer: If the equipment is faulty or not fit for purpose, it can be returned within 24 hours for a full refund or exchange.
- Delivered by Edge: Equipment delivered by us must be inspected upon arrival. If any equipment is faulty or incorrect, notify us immediately. We will arrange a replacement or a return.
- Returns due to customer error or change of need must be requested within 48 hours of delivery or collection. Such returns are subject to approval and may incur a restocking fee.
Refunds
- Full refunds are offered for equipment that is faulty, damaged, or incorrect upon delivery or collection.
- Refunds will not be issued for equipment that has been used improperly, damaged by the customer, or returned after the agreed hire period.
- Refunds for cancellations, when applicable, will be processed within 5-7 business days.
Late Returns
- Equipment must be returned on or before the agreed date. Late returns will incur additional charges based on the daily hire rate.
Contact Us
For any queries related to refunds, returns, or cancellations, please contact our customer service team at help@edgehire4homes.co.uk or telephone our helpdesk on 01527 390662 (option 1). We are here to assist you in resolving any issues as quickly as possible.
